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Digital In-Room Fitness Trainers Coming to Hotel Rooms.
By Melanie Nayer ~ Weekly Exclusive - Views On The Latest Trends
Wednesday, 27th March 2013
Exclusive Feature: Busy travelers know it's not always easy to get in a workout while on the road. When energy hits, most of us take to the fitness center at the hotel.

Many hotel fitness centers are including more state-of-the-art technology, like the Ritz-Carlton Hong Kong, which allows guests to use USB and their mobile device to save workouts, Tweet or Facebook from a piece of cardio equipment, or create playlists for that day's exercise regime.

InterContinental is launching EVEN Hotels, the first hotel brand geared strictly to health-conscious travelers. Many boutique hotels, including the Kimpton brands, offer exercise equipment to guests and have an exercise channel on TV.



To say that today’s hotel GM has had to evolve is an understatement. In part, the change in the GM can be attributed to technology, but it is also due to the growing needs and expectations of travelers, and the evolving influence of hotel owners on operations.

In the past, a GM typically earned the title by going through the ranks of the hotel, primarily through food and beverage, as development in that discipline typically yields a good cost control understanding. While this track still produces some strong leaders, the truth is the core competencies of a GM have evolved. Cost control is no longer the No. 1 most critical skill for the hotel’s leading role. Today’s strongest GMs are relationship-building experts and project managers—skills that often emerge from a sales or communication background. Below I have outlined some of the many hats that GMs wear.

Reputation manager


Apple, Inc.


Why it’s admired:

Apple has had a rough time lately with its stock price in a free fall and the widely publicized failure of its Maps feature. However, it remains a financial juggernaut, posting $13 billion in net income last quarter, making it the most profitable company in the world during that period. The company has its fanatical customer base, and it still refuses to compete on price, making the iconic iPhone and iPad products that are still widely seen as prestige devices. Competition may be stiff, but so far it remains behind: In Q4 2012, the iPhone 5 was the world’s best selling smartphone, followed in second place by the iPhone 4S. —OA


Cupertino, CA




Why it’s admired:



<p>Social media can connect you with customers in a unique way.<br />Image courtesy of digitalart at<span>&nbsp;</span></p>

Using Social Media to Connect with (and Communicate with) Your Customers
Mar 25, 13 | 12:07 am

By Debbie Allen
Besides using social media as a strategy for building a positive image and solid business reputation, it is also a great way to really connect with customers before, during, and after their travel experience. Facebook, Twitter, and other social media networks are enormously popular with virtually every age group.
Using these platforms as a way to communicate with customers and potential customers alike is not only strategic; it is absolutely necessary. Including social media networking as a marketing strategy is a powerful branding technique. This kind of connection helps create a true sense of bond with customers that other forms of communication lack.



Ever since Bob Sutton wrote The No Asshole Rule, there's been a pretty broad movement underway to eradicate dysfunctional jerks from the workplace. I've got a problem with that for a number of reasons.

1. Judging character is entirely subjective. Beauty is in the eye of the beholder. So are most human attributes. And different business cultures accept different types of behavior.

2. Everyone's a jerk sometimes. Even you.

3. Jerks have a right to work too. And they can be great workers. Bosses, too.

All that said, there are lots of very good reasons why, all things being equal, you should at least try to be nice to people, especially in this era of social media and political correctness.

Now, don't get me wrong. I'm not saying you should be a pushover, a doormat, weak, or any other negative quality that people often associate with being nice. You can be a fierce competitor, a strong leader who fights to win and takes no prisoners, and still be nice. Fair. Professional.

And you should, because it's good for your career and your business. Not only that, but it'll probably make you happier, too. Here's why.



Speedy Check-In Lets Hotel Guests Bypass Front Desk
Published: March 18, 2013

Hotels are changing the way guests check in to their rooms, eliminating the traditional stop at the front desk to speed up, simplify and, in some cases, personalize the process.
Enlarge This Image

J. Emilio Flores for The New York Times
A concierge, standing, using an iPad to register a guest at the Andaz West Hollywood hotel in California.
When guests arrive at citizenM, a small, boutique hotel in Amsterdam, Glasgow and London, they check in at a kiosk and go straight up to their rooms, stopping only to speak to a roving hotel “ambassador” if they have a question. The kiosk was designed to be easy to use, said Kelly Blakey, a spokeswoman for the hotel, because most travelers are encountering it for the first time.



Applying "No-Frills Chic" to Your Hotel
Here’s a few key takeaways from this emerging segment that all hotels can benefit from
Tuesday, March 19, 2013
Mr. Larry Mogelonsky - CHA
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As a frequent flyer living in Toronto, the city’s Pearson International Airport is a routine commute. One of the newer additions to the vicinity’s landscape has been the ALT Hotel, logo brightly illuminated atop his modest rectangular rise. Passing this structure on my return drive home via the airport expressway is a constant reminder of this emerging brand and my thoughts on how the hospitality industry will segue from the prowess of baby boomer businesspeople to the millennial traveler.

No-Frills Chic
The ALT Hotel brand is a part of a new niche that also includes such soon-to-be-household names like Citizen M, easyHotel, Pod Hotel and Yotel. Catering almost exclusively to the aptly-dubbed “No-Frills Chic” audience, these brands focus on delivering minimalist product with several near universally-appealing services and all for a very competitive rate.



Three Things You Can Do Now To Grow Your Independent Hotel Or Travel Business
Mar 19, 13 | 12:06 am


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